Q. What is www.rudragems.com’s returns policy?
A. Your satisfaction is our Top Priority. What You See is What You Get but if dissatisfied the item must be returned within 7 days of receiving it. You Just have to ship back the item in original condition with box and certificate (if any). We offer 100% Money Back Guarantee or Exchange as you want with no extra charges however all return shipping charges are to be borne by the buyer.
Q. Are there certain products which are non-returnable?
A. Our returns policy applies to all our products except Horoscope & Custom Made Orders. As these are made for specific persons and cannot be given to others, we have a no refund policy only for custom orders but don’t worry, you won’t feel the need to return it.
Q. Can I return a part of my order?
A. Yes, you may return a part of the order, in case of multiple items in an order.
Q. How do I return a product for a refund or exchange?
A. Please drop us an email at firstname.lastname@example.org to notify us that you are returning the product. After that you will need to courier the product along with the box and certificate (if any) back to us. We will email you our address. After receiving back the product, we will issue you a full refund or we will exchange the product as per your wish. Please note that all return shipping charges are to be borne by the buyer.
Q. How will I receive my Refund?
A. If the payment was made online, we will reverse credit to the credit / debit card or your net banking account. If the payment made was by Cash on Delivery, we will deposit the money in your bank account.